Shipping & Returns

RETURNS AND EXCHANGES

Because most of my items are one-of-a-kind and handmade, returns are not accepted on items unless Dripsy Designs is at fault. We will be more than happy to work with you, so if you have any issues or concerns please feel free to contact us! All refunds for non-personalized items must be approved by Dripsy Designs prior and will have a 20% restocking fee.

Refunds on customized items will not be given or changes on orders cannot be accepted once the order has entered production.

Dripsy Designs will not be held responsible for errors that were included in the submitted wording from the client and therefore refunds will not be given due to such errors.

Unless the seller is at fault, the cost of shipping the items back to Dripsy Designs is the buyer's responsibility and only the cost of the product will be refunded once the items are returned (no postage or handling fees will be refunded).

Refunds or replacements will not be sent after 7 days of receiving order.

SHIPPING

All orders will be shipped to the address listed at checkout.

PLEASE NOTE: For the duration of the pandemic in the USA, Dripsy Designs IS NOT responsible for delivery delays caused by the carriers (USPS, UPS, FedEx, etc.) and NO refunds will be issued to customers if their order is delayed by the carrier as long as Dripsy Designs has transferred the package to the carrier and the tracking number is showing that the package is with the carrier.

Dripsy Designs has tracking information available for each and every package that is shipped. In the event an item is seemingly lost in transit, Dripsy Designs does wait 15 mailing days (from the shipment date) prior to beginning a research investigation with the mailing authority. If the package is deemed lost by the postal service itself, replacement items will be issued.

If the order is returned to Dripsy Designs marked as "incorrect address" by the shipping authority, and it was shipped to the address you provided, you will be responsible for the cost to have the items reshipped out. You must provide an updated (correct) mailing address prior to reshipment.

Dripsy Designs is not liable for packages lost or stolen once the shipping authority has deemed them delivered to your address.

If you need a guaranteed delivery date, please contact Dripsy Designs prior to ordering. Additional fees may apply.

If items are damaged in transit, Dripsy Designs will replace items as long as the broken item and original packaging (including box) are kept in order for a claim to be placed through USPS, UPS, Fedex, etc.